Friday, February 6, 2009

Internet Marketing - Are You Tired Of The Hard Sale?

By Damian Papworth

My internet passion started back in 2003. A little eBook set me on the road, it was Google Cash by Chris Carpenter. I set up a few campaigns in a relatively competition free Australia and started making money directly promoting affiliate programs.

I was quite successful at this in the beginning and then had the pleasure of watching the market flood with new entrants, all doing the same thing, forcing keyword bids up. I also had the pleasure of watching Google continue to refine their rules to make their search engine perform better, often at the expense of affiliate marketers. I watched and modified my approach until the time required to exist in the market, was no longer compensated by a justifiable remuneration.

So I changed tack. I'd pretty much learned all I could with pay per click advertising anyway. At this juncture I started building and optimising websites. I spent thousands working out the most successful and enduring methods of search engine optimisation (SEO) and applied all the techniques to my own businesses. I still own about half a dozen successful websites. Only one promotes my own product, a tourism service I set up a couple of years ago. All the others sell products in affiliate programs or advertising space.

Over the 6 years I have been active in internet marketing, I have picked up quite a few clients who wanted help with their web presence. I never promoted this service, they all came to me on referral or by word of mouth. They all had two things in common. Firstly they wanted a website that sold their product. Secondly they had been ripped off by an unethical internet marketer who took their money and left them with a website that didn't work.

That's the problem with internet marketing. Its not a university degree, its not a regulated industry. Anyone can and does call themself an internet marketer. That's why internet professionals as an industry have such a bad reputation. Our industry is packed with graphic designers who know nothing about marketing and professional marketers who know nothing about the internet.

These charlatans contact me every week trying to sell their services. I can see clearly their modus operendi. They base all their actions on the fact that most business owners are pretty ignorant when it comes to the internet. Therefore, a few nice graphs and some confusing industry jargon is all they offer and expect it to be enough to make a sale. This is despite their general lack of substance when it comes to delivery.

Gold Coast Surfboards is a great example to prove the point. This is my travel business. Its the only website I run to date which sells its own product, a long-term surfboard hire service. Do a Google search on Gold Coast Surfboard Hire. You can find me easily. Or even use the less specific search phrase Surfboard Hire. You'll see how well this website is optimised in the search engines.

So I have a website which is supporting a business perfectly. Its optimised in the search engine for the search phrases which are popular and relevant to the service. Despite this, so called internet "professionals" contact me every week trying to sell me their SEO services.

You can see exactly what they do. They find a small business website with the assumption they will know more about the internet than the websites owner. (He after all will be busy running his business) They will look at the main products and then trawl through Google to find a search phrase that the website doesn't compete well with. Then they try and scare the business owner into signing up for their services.

Using my two examples above, if I had have used these "gurus", my website would be optimised for 1 specific search phrase which is unrelated to my core business "Surf Board Accessories" and 1 broad phrase that will attract lots of people, most of which are looking to rent a car or a hotel room. Thes people probably aren't even going to the Gold Coast. I'm sure the gurus would have taken my money regardless.

If you are a small business owner and get approached by an internet marketer who is going to "turbo boost" your business by getting it up to the top of Google, look carefully at the words they are suggesting they will do this for. There are lots of phrases which anyone can get to #1 as there is no competition for them. This is because no-one uses them to search. So before you sign up an internet marketer, try and get a good understanding of what your clients search for on Google when they are looking for your product.

If you are thinking about using the internet as a way to promote your business, ask around. See if you can get a referral for an internet professional who has built and marketed a website for someone else in a way that brings them business. The good professionals run their businesses on referrals with little self promotion. When asking around though, be very clear with people. Tell them you are looking for someone who markets websites, not someone who builds websites. There are just too many people out there who will charge you a small fortune to build a masterpiece, one though which no-one will ever find.

And to all the shonky operators in our wonderful industry, please make an effort to bring some standard of ethics into your operation. You need to stop selling for the sake of sales and start selling to add real value. If you can add real value to a potential client's business, great, please do so. Its so nice when businesses speak highly of the internet marketing industry. If you can't add value to them though, leave them alone. They are better off without you. - 17943

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